Terms &
Conditions

Last Updated: March 2025

1. Acceptance of Terms

By using luminousdreams.in and placing an order, you agree to these Terms. If you disagree, please do not use our website.

2. Products

All products are handcrafted. Slight variations in colour, texture and finish may occur — these are hallmarks of authentic handmade goods, not defects. Product images are as accurate as possible but may vary slightly due to screen calibration.

3. Pricing

All prices are in Indian Rupees (INR) inclusive of GST unless otherwise stated. Prices may change without notice. The price at the time of order placement is the price you pay.

4. Orders & Payment

• Orders are confirmed only after successful payment.
• We accept UPI, credit/debit cards and net banking via our secure payment gateway.
• We reserve the right to cancel any order if unable to fulfil it, with a full refund issued.
• Bespoke orders require a 50% advance payment before production begins.

5. Shipping

We ship across India. Delivery timeframes and charges are shown at checkout. Luminous Dreams is not liable for courier delays beyond our control.

6. Returns & Refunds

• Returns accepted within 7 days of delivery for damaged or defective items only.
• Items must be unused and in original packaging.
• Bespoke and custom orders are non-refundable.
• Email hello@luminousdreams.in with your order number and photos to initiate a return.

7. Intellectual Property

All content on luminousdreams.in is the intellectual property of Luminous Dreams. Reproduction without written permission is prohibited.

8. Governing Law

These terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of Indian courts.

9. Contact

For queries about these terms: hello@luminousdreams.in